Telemarketing Abuse Attorneys

The use of robocalls, or phone calls placed with an automatic dialer or those that use prerecorded or artificial voices, are strictly regulated by the Telephone Consumer Protection Act (TCPA), along with several state laws. Passed in 1991, this federal law restricts telephone solicitations and the use of automated telephone equipment. Specifically, the TCPA limits the use of automatic dialing systems, prerecorded voice messages, and unsolicited text messages.

Today, consumers receive more robocalls and unsolicited text messages than ever. Technology is the reason. Companies use autodialers to send out thousands of phone calls and text messages every minute for an incredibly low cost.

What is a Robocall?

If you pick up the phone and hear a recorded message instead of a live person, that’s a robocall. Similarly, if someone leaves you a prerecorded message, that’s a robocall, too. If the recording is a sales message, and you haven’t given your written permission to get calls from the company on the other end, then the call is illegal. Period.

Robocalls to Cellphones

Robocalls made to a cellphone are usually illegal unless you give consent to receive the call by giving the number as contact information. It is not necessary that you be charged for the call. The prohibition extends to telemarketing and collection calls.

The Federal Communications Commission (FCC) has found that consumers who give their cellphone number to a business as contact information have given consent to receive robocalls. This is why it’s important to be careful about who you give your cellphone number to.

Robocalls to Landlines

The TCPA also regulates robocalls made to landlines. Previously, telemarketing robocalls to landlines were prohibited unless the consumer gave permission to receive the call or there was an established business relationship.

The FCC enacted amendments to the law in 2012, which means all telemarketing robocalls are now banned unless the consumer has given written consent. This includes checking a box online. A consumer cannot be forced to give consent to receiving robocalls to make a purchase, and the consumer must be clearly informed that they will receive future calls delivering prerecorded messages on behalf of a specific business. This consent can only relate to the designated phone number.

The new regulations also require robocalls have an interactive opt-out feature at the start of the message. If a consumer opts out, the number must be added to a do-not-call list and the phone call must disconnect. For messages left on a consumer’s voicemail, a toll-free number must be included to opt out.

The law also requires telemarketers state their name, the name of the business, and the phone number or address of the business. These calls cannot be made before 8:00 am or after 9:00 pm in the recipient’s time zone.

It’s important to note that these telemarketing restrictions to landlines do not apply to debt collection calls, calls made for political reasons, calls on behalf of a tax-exempt non-profit organization, or informational messages.

You May Be Entitled to Damages

The law allows damages of $500 for every violation of fax and robocall restrictions. These damages can be raised to $1,500 in the case of a willful violation. Injunctive relief, or a court-ordered prohibition, is also authorized.

If you have added your phone number to the National Do-Not-Call Registry, and you have received more than one call within 12 months on behalf of the same entity in violation of FCC regulations, you are entitled to recover your actual damages or up to $500 in damages per violation. Under this provision, you cannot recover damages for the first call violation, but you can be awarded damages for each subsequent call.

Many states, including Illinois, Louisiana, Indiana, Utah, Washington, Minnesota, and North Dakota, have additional restrictions of robocalling.

What You Can Do

If you receive a voicemail message, text message, or fax in violation of federal or state law, keep it. In the case of a voicemail, listen to the message and return the call. Write down who answers your call and the company they represent.

If you receive an illegal telemarketing call, make a note of the time and date of the call, the number from which it was placed, and the business name and name of the person you spoke with.

Then, contact Agruss Law Firm, LLC, for a free consultation. The Federal Trade Commission has stopped billions, yes billions, of robocalls in the last two years. Agruss Law Firm, LLC will aggressively enforce the law to stop robocalls. We will help you stop the calls, and you may be entitled to money damages, too. Damages in TCPA cases range from $500.00 – $1,500.00 per call or text. Contact us today for a free consultation.

Comments - Robocalls

  1. Rachel

    I have a lot of numbers that call me everyday and the calls are between 3 to 6 times a day for each number. I look them up to see who they are, I put in my phone Scam (city/state) calling from and keep notebook also. It’s so BS with all of these states. They all say something about this is the Government or IRS or Police Dept. and saying that they are going to take my tax return and arrest me or FBI and they are going to my house or my work to arrest me. It’s funny about that one I can’t work right now due to my back. I haven’t worked in awhile. I’m sorry I”m going on but I’m tired of the phone calls!

  2. Aimee

    this number 888-397-2894 keeps calling our place of business to verify address information for a certified letter to be sent!

  3. Amber

    Summit receivables called with a very threatening message. i returned call not having heard message and they didn’t know my name!

  4. Vanesha

    This number call 855-764-8806 and gave my full social security number to a relative. The relative told them that they could be sued for doing this and hang up…. The man name was David Jackson!

  5. Jeff

    I get Harrassing phone calls from “Grant ” companies from DC and Fla- Plus “Robo” calls from a blocked and sometimes unavailable calls with harassing verbage on computer voice- I fear thes and my family as well- I have been to police and contacted an agency for harassment in Wash, DC- I would like these to stop and to press harassment charge to party involved!

  6. Kenyatta

    I get a lot of calls throughout the entire day and nite at hours, during the week, weekend. If requested to be be put on the do not call list. I now find myself hating to answer any call in result of the relentless badgering. Can you help with the miserable phone calls? Thanks!

  7. Virginia

    I get several Robo Calls , I am currently working the National Debt relief and in the mean time my phone does not stop ringing form bill collectors!

  8. Maria

    Just received a call from your number to my cell phone, and I suspect this is a robocall. Please email me your response. Do not call!

  9. Kiara

    Better Education continues to call mu number!

  10. Steve

    Hi, Recently I have been looking for part-time work using various job sites found through google searches, and I think somehow I must have gotten on to a list (or multiple lists) for scammer robocalls. As such, for the past two weeks, I have been getting spammed by these calls – first coming Portland and Seattle area codes, then calls from area codes all over the US (IDing as “Scam Likely” by my iPhone) and finally, in the past two days, exclusively all numbers from the DC area, at which point the number of calls began escalating dramatically. The last call I have received as of this writing, from 800 863 4785 (Comcast? Unclear), led me to Agruss Consumer Law, hence this message; I have also even as typing this just received a text message from a “” (showing as 1 743 777 0082) as someone with yet more spam. I try to be careful not to sign up for job sites that aren’t legit, but I think I must have gotten one wrong. In any case, as someone who has registered multiple times on the National Do-Not-Call Registry, this has grown beyond frustrating. I have no idea if this glut of calls I’ve received is all from the same group varying their tactics or is the work of several, but since this kind of thing appears to be this firm’s subject of expertise, any assistance would be very much appreciated. Thank you for your time and consideration!

  11. Jessica

    I get numerous calls from (800) 603-9159. It’s come to the point to where I’ve blocked the number!

  12. Kerri

    I have been getting phone calls from 844-898-6757 for almost two weeks now. They are pre-recorded messages. They never identify themselves, who they work for but that I need to contact them before it escalates!

  13. Dennis

    Repeated robo calls, threats, calling me a work and text messages!

  14. Quintina

    I get a lot of robocalls!

  15. Robert

    Choice Warranty kept calling me several times. I have not requested anything for it. Please email me.

  16. Erik

    Receiving calls from Choice Home Warranty on my cell phone. My number is on the do not call list and I have not done business with them. I have over 15 calls from them on my cell since 8/30/17!

  17. Andrew

    They call at least once a day never leave a vm. very annoying!

  18. Tracey

    keep getting phone calls from 1000 different number from credit one there even trying to call on my husbands work phone its starting too get ridiculous!

  19. Bennett

    877.616.8682 today 09/29/17, about 1:15 PM, no message, just go an iphone, have not yet filled a no-call request. This call has disappeared from the recent call list!

  20. Lakeisha

    Hello, I have an Order for Withholding from Allied. I can not afford the 15% garnishment!

  21. Jim

    Theyre constantly calling never leaving a message… I wish they would stop this illegal calling, I am a DNC and have been for a long long time yet they keep coming

  22. nancy coffey

    Keeps calling very annoying. They keep saying they are from some debt company but no answer when I call them back.

  23. Lisa

    Repeatedly keeps calling my phone all types of hours! I get the robo calls etc.

    1. Mary

      I’m always getting these calls and I’m so sick and tired of it

  24. Emily

    (212)777-3455- (New York, NY) number called my cell phone exactly 11 times since yesterday. I finally answered today and they said there was a chance for me to win grant money by the “education department” (not the Department of Education). His name was Jack and sounded of Indian decent. He told me the questions his advisor would be asking me and reviewed the answers I was “suppose to” say. One including asking me if I was interested in going back to school. The answer I was told to say was “not right now, maybe in 3 months” The question I was most concerned about was when the advisor would ask me if anyone offered me free money or grants in the previous call (by Jack). I was advised to say NO (even though they told me that was the whole reason they called). He repeated again not to mention this was for a grant or free money. They said I MAY be on a recorded line when I spoke to their advisor. Her name was Gloria. When I asked her what company she was calling from, she mumbled it, saying an Agent for degree management. I hung up after I searched the phone number online. They have my birthday, address (which they would send me a check within a week), phone number, email address, and full name. I am not sure if this is a scam or not… I just hope they don’t have any more information about me. I currently have student loans and I thought that was what the call was about.

  25. Megan

    We’ve received 3 calls in 5 days from something that comes up on our Caller ID as “Biz Dev Cent”, under the number 877-318-8178, but when you answer, it’s just silence – no message, no recording, no option to opt-out. We’re on the Do Not Call registry, I always add our number in the event we have to get a new one.

  26. Mary Stanton

    Navient/Sallie Mae calls me everyday between 6 and 7 times a day. I have told them on numerous occasions I am not working and have no money to pay them. I have been paying off a $60,000 school student loan since 2009. I owe like $13,000,you think they would work with me

  27. Stephanie

    I had calls from Santander USA.My cell phone number was on the original finance company contract.After I got another cell phone I gave Santander that number and asked them to not call the other cell phone number that was provided on the contract.They continued to call it and use the automated system. Can I be rewarded for this even thou my number was on the original contract? Yes if I can get answers about what a client is entitled to after being overcharged for a vehicle,what am I entitled to if I’m being charged fees I had no knowledge of and also what can be done if Santander refused to send me a payoff statement to payoff my vehicle but later on turned around and sent the statement six months later after I had got another ride!

  28. Visitor

    yes I seen where you help people who are being harassed by halsted financial group, is this true? well I am aware I owe these people. I got a phone call last week saying I had to pay like 740.00 all at one time which I can’t do. so the lady was very rude and I told her I might could try doing something else. they offered me to pay 200.00 this Friday and then 437.00 on or before march 31st. am I allowed to make like 50.00 to 100.00 payments amonth!

  29. Lasana Jonea

    Receiving calls and voice messages daily from Adastra

  30. Becki

    I get calls from this number all the time, it’s obnoxious!

  31. Troy

    Harassing calls from 202-239-0398 saying that they are the IRS. Thank you

    1. John

      I received a call just like that a week ago.

  32. Charlene

    have received several calls from different numbers telling me to discharge or refi my school loan. Have repeatedly ask them to stop calling

  33. Robert

    Have a HELOC that was originally through Countrywide, then BOA, then a couple of others before Realtime Resolutions took over. Our first mortgage was in foreclosure that has been modified and we’ve been current for a few years at this point. As for the HELOC, we haven’t made payments in quite a while (I made a few $100 payments over several months when I thought they were going to work in good faith to reach a settlement, but it became clear that they weren’t going to make an offer, so I stopped making payments. I have asked RTR for a settlement amount (the amount of the debt is about $34k), but they have continuously asked for more information than was required to actually get the loan in the first place. Our house is upside down due to repairs that need to be made, so any sale would have to be a short sale. I was really hoping to get RTR to agree to a settlement of $3k – $4k to be paid over the next 18-24 months and have them satisfy the lien, but they have not budged at all. In the meantime, I asked them in December to stop calling me before 6pm because I do not want to talk about this on my cell phone at work. They have since called (from 855-881-1170) only before 6pm: 2/13/17 – 10:09am – They robocalled me and hung up when I answered. 2/20/17 – 10:02 am – They robocalled me and hung up when I answered. 3/7/17 – 11:33am – I missed their call 3/8/17 – 2:51pm – They robocalled me and hung up when I answered. 3/9/17 – 10:06am – They called and asked for my wife, Becky, and refused to leave a message or to talk with me.

  34. Christina bell

    The number 855-876-5380 calls my phone numerous times a day. They are now calling family members that live 4 hrs away and asking for me! This is ridiculous!

  35. Jamaica

    This number 877-862-1132 calls me 3-4 times a day. 7 days a week.

  36. Melissa

    They are calling my family and friends trying to get money. Saying I’m about to be taking to jail for fraud. Can you help me?

  37. Teresa

    1/10/17 I received 4 back to back phone calls from this idiot who calls himself Anthony James calling from William Dubois Office. The number 714-415-3613 comes up on caller id as Western Dental. I have never used Western Dental. This idiot lets me know the time and date and states that it stamped and the attorney William Dubois has a criminal file on me AND ADVISES ME TO CONTACT THEM IN THE NEXT 24 HOURS. William Dubois will be going forward and that I have been notified. He also references a Case #CRTxxxxxxx-CA number(actual number’s x’d out). These people are CREEPY and the have STARLTED ME. I told the idiot Anthony James.. DO NOT CALL THIS NUMBER EVER AGAIN… DO NOT CALL THIS NUMBER EVER AGAIN.. I repeated it several times and then he took and called my cell number 3x and my house number 2x.. Caller: Anthony James w/William Dubois Office Caller: Anthony James w/William Dubois Co 1/11/17 Anthony James continues to call 1/12/17 Anthony James called and talked to the owner of the company this morning citing a case number CRT-2608674 CA letting him know I need to contact William Dubois @ (714) 415-3633. I also have voice mails..

  38. Janet

    Money mart calls my cell phone a lot with different numbers. I’ve tracked 5 different numbers so far.

  39. Gary P.

    I had a contract plan with Verizon. The contract was written such that the early termination fee would reduce each month until the final month where it would be $0.00. I cancelled a couple months early at most, paid off the phones and paid my last bill. I went to a Verizon store to confirm. I now have a collection on my credit report for over $500.00 from Verizon. They ignore all of my letters and continue to list a debt that I don’t believe is accurate. If I do owe them anything it should be a small percentage of a $350.00 early termination fee. I’m interested in going after them for falsely reporting the debt and the harassment from collection agencies.

  40. Alicia

    I have been receiving annoying recordings calls from Apostole James Broadnax non-stop! It’s been months and I keep pressing the DO NOT call but the calls do not stop.

  41. Mike Agruss

    Calling for a man I assisted who was disabled who never lived in my home and has caused me nothing but harm, his name is Michael S.

  42. Keira

    Receiving numerous robo-Calls from a Bank I no longer do business with

Leave comment

We’re here 24/7. We will respond to your submission at lightning speed. From the moment you contact us, we start working on your behalf. All of your information will be kept confidential.