Hi, I have a very small issue, and I have talked to other people and they said that I should try some one else and I think it is because of the size of my case. Only a few hundred dollars. Do you do a review to see if it is something you will do? I am irritated more of the principle of it. I have the money, but I find the practice of this collection agency deceptive. I have filed a complaint with the CFPB, I will paste those here for you to read. I received a communication from a debt collection agency for an apartment complex that I vacated on 02/16/15. The letter was dated 02/24/15 and was received 03/03/15 at my forwarding address which was provided to the apartment complex 30 days prior to moving. The letter accuses me of not responded to a letter sent and dated 02/17/15 which requested payment of $646.79. Additionally, the letter references an enclosure of itemization in the original letter, which is not included in the follow-up letter. I called the complex today as it did not make sense to me that I could be sent to collections already. I was expecting a final bill for utilities (billed via the complex), but not to be sent to collections the day after vacating. I also asked the property manager to send me a copy of the Statement of Deposit Account to show itemized charges. I was sent a copy of the original, which I noticed was dated 02/19/15 and only for a balance of $511.79. The complex informed me that they actually mailed the statement Certified Mail on 02/19/15, not 02/17/15 as indicated in writing. Additionally, Cerified Mail should provide documentation of this, which they also told me they did not have. I have not received this letter. I offered to pay the correct amount today to the apartment complex, and was told that could not be accepted unless I worked it out with the agency (keeping in mind I expected a bill, I have no issue with paying it.) Attempts to work this out with the agency were not successfully. I provided the agency the statement reflecting the lower balance and have not received a return call. I am filing this complaint due to what I am perception of a deceptive practice (misrepresentation of the facts of communication) and, mainly, misrepresentation of the amount owed. They are still trying to collect the higher balance and I have confirmed with the apartment that it is incorrect, and I have it in writing!