Convergent Outsourcing Harassment

Is Convergent Outsourcing harassing you over a debt?  Stop the harassment.  Get Money.  And you won’t pay us a dime for our services. Whether you owe the debt or not, you are protected under the Fair Debt Collection Practices Act (FDCPA).

Convergent Outsourcing is one of the largest third-party collection agencies in the United States.  Formally known as ER Solutions, Convergent Outsourcing employs approximately 2,300 employees in 12 offices.  Convergent Outsourcing provides collection services to the following industries: hospitals and health systems, banks and financial institutions, retailers, telecommunications, cable and satellite, utilities, and commercial creditors.

According to its website, Convergent Outsourcing is “skilled at dealing with debtor resistance to paying their obligations and use proven strategies and collection techniques to encourage voluntary payment in compliance with applicable law, regulation and client policy.”  However, according to its track record, Convergent Outsourcing’s collection activities shed a much different light when analyzed under the Fair Debt Collection Practices Act.

The FDCPA has protected consumers since 1977.  The FDCPA is a federal law that applies to every state.  In other words, everyone is protected by the FDCPA.  The FDCPA is essentially a laundry list of what debt collects can and cannot do while collecting a debt, as well as things debt collectors must do while collecting a debt.

Between November 2011 and June 2015, Convergent Outsourcing has been sued over 275 times.  That does not include the 260 times ER Solutions has been sued.  It does not get any better for Convergent Outsourcing on the Better Business Bureau, either.  First, Convergent Outsourcing is not BBB accredited.  Second, in the 3 years prior to June 2015, Convergent Outsourcing had 1121 BBB complaints.  Lastly, according to the BBB:

On January 14, 2013, BBB recognized a pattern of complaints from consumers regarding billing and customer service issues. Consumers allege they are billed by Convergent Outsourcing Inc for a debt they do not owe; when they call the creditor, they get confirmation they do not owe anything. Consumers claim they receive numerous calls from Convergent Outsourcing Inc, but when they attempt to return the calls, they cannot reach an operator and must leave a message. Consumers also allege the company will not send a copy of the collection letter when requested.

Convergent Outsourcing is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Convergent Outsourcing has a host of numbers it places debt collection calls from.  Convergent Outsourcing may be calling you from the following telephone numbers: 800-759-9854, 877-884-1567, 800-653-9156, 425-562-3215, 877-495-0499, 866-291-6364, 288-206-4918, 888-203-1294, 800-477-5416, 800-707-0102, 646-578-8461, 877-227-0051, 206-674-7507, 800-320-9347, 877-845-8282, 866-769-0203, 800-350-9095, 281-529-3150, 877-317-0948, 855-344-7842, 469-249-6846, 855-871-1088, 855-343-7885, 866-382-2885, 708-402-9154, 615-988-3273, 817-585-2580, 302-660-3345, 215-220-4595, 888-339-6750, 415-844-9331, 425-320-5133, 708-402-9150, 800-423-9397, 866-803-4864, 469-265-3074, 713-496-3809, 303-968-1168, 770-870-1070, 414-944-0297, 510-285-0408, 980-322-0640, 512-527-6951, 253-220-0713, 803-740-3319, 877-693-0014, 410-697-5957, 501-954-6244, 323-331-9683, 916-431-0748, 614-607-6960, 631-881-4284, 323-331-9709, 816-489-4610, 619-610-1627, 214-296-0003, 602-714-9079, 410-864-3268, 281-674-7049, 770-870-1080, 201-537-4524, 520-686-5134, 504-206-3656, 904-236-4799, 215-240-4862, 406-371-9896, 877-485-0400, 603-263-7059, 817-585-2578, 866-291-6365, 661-316-0255, 469-249-6826, 305-894-0960, 210-526-8640, 410-864-3253, 612-564-1321, 469-265-3076, 512-527-6964, 801-386-5017,208-286-2116, 208-629-2119, and 208-639-1667

If you are being harassed over a debt by Convergent Outsourcing, you may be entitled to money damages.  Get up to $1,000 for harassment, and $500-$1,500 for illegal robocalls.  Under various state and federal laws, we will help you based on a fee-shift provision and/or based on a contingency fee.  That means, the collector pays your attorney’s fees and costs.  You won’t pay us a penny.  We have settled thousands of debt collection harassment cases.  Let us help you today. Contact Agruss Law Firm at 888-572-0176 to stop the harassment once and for all.

See all of the phone numbers that ER Solutions may be calling from.

How It Works


You have rights

Robo-callers and debt collectors may be violating the law


We stop the calls

We make sure this number never harasses you again


You get money

Up to $1,000 for harassment, and $500-$1,500 for illegal robocalls


You don't pay a dime

The other side pays our fees and costs.

We serve our customers nationwide

Hear from our clients

We are listening.

Submitted Complaints

I received a letter from your company, and I would like to know whats going on acc512399228. I don't think so. Creditor LVNV funding LLC!

I believe I owe you money for a TMobile thing. No I've been called by you to pay it!

I'm requesting to speak to you because I just received a letter but I don't know where is from. I'm not sure saying that you guys send me a letter saying that about a collection agency. And that I have 238.60!

i received a collection notice in the mail and i have no clue what it's for!

can you give me a call concerning a bill i got in the mail i have no clue what it's for. thats the original Creditor. wat details i never heard of these people. wat is this bill for i don't owe anyone. you can't tell me what it's aboutt!

I have repeat received calls on home and cell from a ca 661-316-0255 . How can I get them to stop calling? Well, when calls are received it is a automatic operater that tells mr to press 1 if I am loretta brodis!

Convergent ousourceing keeps on calling try to settle a debt with T-Mobile. The phone providor was switched to Sprint and and convergent outsourcing called right away asking for money. Can this debt be elimanatedelimanated!

my name is Marisabel yesterday and today they been calling my stepfather number asking for me, and they say a own some money to you. To your company but I have know idea why. That the only thing that I know for some reason I hace to pay 35 dollars!

Need to know how much to pay off an account. The bill is 4626.75. I am his daughter his wife passed away and he is trying to pay off her bills!

I owe 120 dollars for century link and today the collection companys ent me aletter. i owed century link i think the amount fo 250 dolars and i have been paying them 25 dolars per month or even less than one month and the amount that is left today is 125 dolars and i got acall recently last week from the collection department threatenening me. today they sent me the letter form wa renton. they turned me into collection. does your office deal with ankle fusionsurgery failure too. like i said the centurylink thing and the ankle fusion problem that they messed up for my wife since last year that's all!

someone has done something in my name. saying i owe 908.65 i have never work live on ssi never done anything with cross county bank. someone has used my name with bank. there saying 315.09 will pay it off but its not me!

I had an account with Chase Bank that has been Written off and turned over to Convergent Outsourcing. I want to make payments on this and pay it off but have read all the bad reviews and wasn't sure what to do. It was a checking account and the majority of the $509.00 is overdraft fees charged because of a payday loan continually trying to take out money. I called Chase to make arrangements but they said this Convergent has the account and I need to call them. All the reviews say not to pay this company. I want to pay this debt to Chase so it shows paid in their system!

I just received a settlement leter from convergent. Tri to collect $83.13. This is only for $83 collection!

I can get my bill straightened out with you all!

I was contacted by your company o April 11th. I was told I owed a credit card amount from 2002. I was a little bit afraid to think it was still in collection.i paid 231.13by a credit card. I was told I would get a letter in a few days telling me it was paid off in full. I would like to know any information you have on this. The girl I talked to was Janet turner. I have tried and tried to call no she gave me which was 855-343-7885. I guess it was galaxy international purchasing llc.the convergent account is s-16388262!

I wanted to add a phone number to the list of numbers from which Convergent Outsourcing calls from . 206-777-1969. This is the number I have been called from 3 times after I told them the person they are asking for does not live here. they are calling at 8 am ,day after day. I received a call asking for Mr. Jones. I told them he does not live here. They said they would remove my number from their list. The next day i got another call which I missed ,so I called the number back-it was them again. I told them again he does not live here. Today at 8 am I got the same call.I was hung up on ,so I called back and told them again that the person they are calling for does not live here,however they are harassing me ,my Mother; a disabled vet. and a minor child by calling here. They said again they would remove the number. i believe the company is trying to reach my husband who moved out. however legally they can not collect from him even if the debt is correct as he is on S.S!

I just received a phone call from my son saying he received a call from Cinvergent outsourcing looking for me. All I know is that someone called my son on his phone looking for me and proceeding to tell him about a supposed debt but they never contacted me but divulged information to him!

my Girlfriend just received letter from GE Capital Retail Bank they are asking for $340.08 for a bill we both do not recognize. I believe it is a fraud but they got my girl friend pretty scared they just keep calling what do I do? Frist Off let me say Michael Hi I am glade to hear that you are doing so well. Okay first it started with many phone calls to my girlfriends mother in California over ten years ago. And it fallowed Vanessa's Mom to where she lives now in New Jersey. Vanessa's Mom being a Concerned mother tried to pay this bill for her but they would not give her the information over the phone they kept saying only Vanessa is entitled to the information on the dep't collectors invoice Records so there have been many sleepless nights and days time, effort put into trying to resolve this Issue. I have even tried to call many times and get the same B.S. Even with Vanessa's permit ion to talk to these people I believe it is a fraud and I am tried of the Harassment by this so called company what can I do now they are asking for money? they only number available do to the harassment at this time is my sell phone 1(802)373-8517 and I would greatly appreciate this. Yes a view things here despite the Harassment over and over again and loss time trying to talk to these jerks they kept waking my gets up at three and four in the morning and putting my girlfriend in tears I just want them to stop already. And to stop Calling Vanessa's mom too!

convergent contacted me about an old debt 5 or years.. Im not sure its all since i was married back then and my x wife most likelly. i told them it was not mine up front but after they continued i said even though it was not mine but hers if i had xtra i would pay it.. later when i learned more and talked to them again i said no.. that there was a question about there being lagit and the debt my wife.. Question since i said i would pay it can they now make me pay it? just that there saying it through fingerhut which is listed in the bankrupcy from 5 years ago and the amount they list does not match the amount litsed on bankrupcy!

I am having issues with convergent outsourcing. They keep calling me looking for different people I have already received two calls from them today. I had to speak with a supervisor to even find out what company they were with!

convergent outsource claims i owe a debt of $127.00. the claim I owed sprint 127.00 from 2009. it appears on my credit report the cannot produce any documents or signed contract with my signature!

I have been receiving phone calls and letters in the mail from Convergent for the past 10 years requesting payment of an invalid debt. I have repeated told them the debt is not valid. I have repeatedly written a statement response telling them debt is not valid. However nothing I do will stop them form harassing me, about an invalid debt.

I've been called by Convergent Outsourcing about my 2009 taxes. They said something about my taxes for 2009, but I couldn't make it out. I turned in my '09 taxes. I need them to stop calling me. I really need your help.

I get calls all the time that are recorded messages now I got an alert on my credit from transunion.

I have been receiving debt collection letters at least 3 or 4 times a year for the past 16 years to settle an outstanding account. It was a checking account and was closed in good standing 16 years ago. I get harassing phone calls in spurts. They may call several times a day for 2 weeks then they don't call for a month. When I call, they ask for the last 4 digits of my ss#. That's where I stop. No where in my credit report does this show up and never has. I am tired of being harassed by these people.

Several months ago, my mother called me from Florida. (I live in AZ) She was very upset, she was getting calls from a collection agency looking for me. I told her at the time to ignore it as my credit was fine and I had no outstanding debt. They called her twice, and she said that I did not live there. On October 7th I rec'd a robo call from an 855- exchange claiming that it was an attempt to collect an outstanding debt. I hung up. On 10/11, I rec'd a collection notice in the mail from Convergent Outsourcing in Renton, WA claiming that I owe Capital One over $2300.00, but giving me the "Opportunity" to settle for just over $350.00. In searching the Internet, this appears to be a very common practice of this company.(I'm sure you'e aware of these solicitations.) While I indeed had a Capitol One card, it has been over 20-25 years ago to the best of my recollection, so this is not my debt. I also perused a credit report from Experian and apparently they had don e a "Soft" inquiry on April 17th of this year. Under normal circumstance I would just ignore these idiots, but as they upset my elderly Mother, all bets are off... If applicable, I would be interested in taking action against this company and can provide you with whatever documentation you require.

It sounds like Convergent Outsourcing is harassing you on a debt you do not owe. About 20% of my clients are being harassed over debt they do not owe. It also sounds like Convergent Outsourcing is calling you using an autodialer. If a human being was actually calling you, they'd speak to you when you answer the phone. This must be so frustrating for you. I'll call you so we can further discuss your rights on the phone. I'll help you stop the calls from Convergent Outsourcing.

Hi Bob, Convergent Outsourcing uses several different numbers to call consumers. If you'd like the calls to stop, I'll help you send a cease and desist letter. We can discuss your rights further on the phone. Thanks. Mike

I get calls from 7 different phone numbers. I called once an they asked if they had called. I said yes. They would not say anything. I am sure this is not legal and would like to sue then for the $1000 and also the robo calls

This number continuously calls and many times there is no one on the other end when you answer. It calls all times of day and night and I have no idea who exactly they are trying to collect from. I have received numerous calls in reference to someone else's debt that does not live here (or if they did live here, I don't know anything about it.