Admin Recovery, LLC

Debt collectors like Admin Recovery cannot harass you over a debt. You have rights under the law, and we will stop the harassment once and for all.


If Admin Recovery violated the law, you will get money damages and Admin Recovery will pay our fees and costs. You won’t owe us a dime for our services. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You have nothing to lose! Call us today at 888-572-0176 for a free consultation.


Who is Admin Recovery?

Admin Recovery is a debt collection agency based in Williamsville, New York. The company has been accredited with the Better Business Bureau since May 2013, but has received 37 formal complaints in the past three years, almost all of which are for billing/collection problems.Consumers allege hostile and threatening phone calls, threats of jail time, ongoing harassment of debtors’ family members, and contacting consumers who do not owe debt.

Admin Recovery’s Address, Phone Number, and Contact Information

Admin Recovery is located at 45 Earheart Drive, Suite 102, Williamsville, NY 14221-7809. The main telephone number is 866-703-7961.Admin Recovery’s website is You can also submit a message to Admin Recovery at

Phone Numbers Used by Admin Recovery

Like many debt collection agencies, Admin Recovery may use different phone numbers to contact debtors. Here are some phone numbers Admin Recovery may be calling you from:

Admin Recovery Lawsuits

If you want to know just how unhappy consumers are with Admin Recovery, take a look at the number of lawsuits filed against the agency on the Public Access to Court Electronic Records (“PACER”). PACER is the U.S.’s federal docket which lists federal complaints filed against a wide range of companies. A search for will display over 50 lawsuits filed against the agency in 20 states.  Most of these lawsuits involve violations of consumers’ rights and/or the Fair Debt Collection Practices Act (FDCPA).

Admin Recovery Complaints

The Fair Debt Collection Practices Act (FDCPA) is a federal law which applies to everyone in the United States. In other words, everyone is protected under the FDCPA, and this Act is a laundry list of what debt collectors can and cannot do while collecting a debt, as well as things they must do while collecting debt. If Admin Recovery is harassing you over a debt, you have rights under the FDCPA.

The Telephone Consumer Protection Act (TCPA) protects you from robocalls, which are those annoying, automated, recorded calls that computers make all day long. You can tell it’s a robocall because either no one responds on the other end of the line, or there is a delay when you pick up the phone before a live person responds. You can receive $500 per call if Admin Recovery violates the TCPA. Have you received a message from Admin Recovery that sounds pre-recorded or cut-off at the beginning or end? These are tell-tale signs that the message is pre-recorded, and if you have these messages on your cell phone, you may have a TCPA case against Admin Recovery.

The Electronic Fund Transfer Act (EFTA) protects electronic payments that are deducted from bank accounts. If Admin Recovery took unauthorized deductions from your bank account, you may have an EFTA claim against the agency. Admin Recovery, like most collection agencies, wants to set up reoccurring payments from consumers; imagine how much money it can earn if hundreds, even thousands, of consumers electronically pay them $50 - $100 or more per month. If you agreed to this type of reoccurring payment, Admin Recovery must follow certain steps to comply with the EFTA. Did Admin Recovery continue to take electronic payments after you told them to stop? Did they take more money from your checking account than you agreed to? If so, we can discuss your rights and potential case under the EFTA.

The Fair Credit Reporting Act (FCRA) works to ensure that no information reported to your credit report is false. In essence, it gives you the right to dispute those inaccuracies that you find on your credit report. We’ve handled many cases in which a debt collection agency reported debt on a consumer’s credit report to obtain leverage over the consumer. If Admin Recovery is on your credit report, they may tell you that they’ll remove the debt from your credit report if you pay it; this is commonly known as “pay for delete.” If the original creditor is on your report rather than the debt collector, and you pay off the debt, both entities should accurately report this on your credit report.

Several states also have laws to provide its citizens an additional layer of protection. For example, if you live in California, Florida, Michigan, Montana, North Carolina, Pennsylvania, Texas, or Wisconsin, you may be able to add a state-law claim to your federal law claim above.  North Carolina, for example, has one of the most consumer-friendly statutes in the country: if you live in NC, and you’re harassed over a debt, you may receive $500 - $4,000 in damages per violation. We work with a local counsel in NC and our NC clients have received some great results in debt collection harassment cases. If you live in North Carolina and are being harassed by a debt collector, you have plenty of leverage to obtain a great settlement.

How do we Use the Law to Help You?

We will use state and federal laws to immediately stop Admin Recovery’s debt collection. We will send a cease-and-desist letter to stop the harassment today, and if Admin Recovery violates the FDCPA, EFTA, FCRA, or any state law, you may be entitled to money damages. For example, under the FDCPA, you may receive up to $1,000 in damages plus actual damages. The FDCPA also has a fee-shift provision, which means the debt collector will pay your attorneys’ fees and costs. If you have a TCPA case against the agency, we will handle it based on a contingency fee and you won’t pay us a dime unless you win.


We have helped hundreds of consumers stop phone calls from Admin Recovery, and we know how to stop the harassment and get you money damages. Once again: you will not pay us a dime for our services. We will help you based on a fee-shift provision and/or contingency fee, and the debt collector will pay your attorneys’ fees and costs.

What if Admin Recovery is on my Credit Report?

Based on our experience, some debt collectors may credit-report, which means one may mark your credit report with the debt they are trying to collect. In addition to or instead of the debt collector, the original creditor may also be on your credit report in a separate entry, and it’s important to properly identify these entities because you will want both to update your credit report if or when you pay off the debt.


If Admin Recovery is on your credit report, we can help you dispute it. Mistakes on your credit report can be very costly: along with causing you to pay higher interest rates, you may be denied credit, insurance, a rental home, a loan, or even a job because of these mistakes. Some mistakes may include someone else’s information on your credit report, inaccurate public records, stale collection accounts, or even being a victim of identity theft. If you have a mistake on your credit report, there is a process to dispute it, and my office will help you obtain your credit report and dispute any inaccurate information.


If a credit reporting agency violates its obligations under the Fair Credit Reporting Act (FCRA), you may be entitled to statutory damages up to $1,000, and the credit reporting agency will be required to fix the error. The FCRA also has a fee-shift provision, which means the credit reporting agency will pay your attorneys’ fees and costs. You won’t owe us a dime for our services. We have helped hundreds of consumers fix inaccurate information on their credit reports, and we’re ready to help you, too.

Complaints against Admin Recovery

If you’re on this page, chances are you are just like the hundreds of consumers out there being harassed by Admin Recovery. Below are some complaints from the Better Business Bureau (“BBB”) and various consumer websites.

  1. “This ‘debt collector’ is harassing myself and family members. It is against the law for them to be reaching out to family members. If this continues I already have had my lawyer write up documents to take action against this company.”
  2. “I am sure that you are fully aware that over-aggressive calls and correspondence is a violation of the FDCPA. There have been several requests made to your company to refrain from making phone calls in an attempt to collect on this debt and your employee out right advised that he would not refrain... from making phone calls in order to collect on this account. Apparently, your employees need to be re-trained in what constitutes a FDCPA violation. Due to your company's [Admin’s] overly aggressive collection tactics, I have suffered extreme emotional distress. Your company [Admin] has been harassing my family members and has been asked to cease and desist and they refuse to.”
  3. “This company keeps making harassing calls to me and my daughter looking for someone with a similar name. When I speak to them, they claim that they will remove me from their list, but they do not. The person that they are looking for has the same first name, different middle initial, different... last name, but is the same last name as one that I had several years ago. My daughter has nothing to do with them, yet they've called her NINE times in the last month.”

Based on two reviews on Google, Admin Recovery received a 1-star rating. Here is one of the reviews on Google:

  • “They continually abuse calling me on an account which is not mine. I have repeatedly requested them to stop calling my number, AFTER I verify that I am not the person they seek, but they continue to harass me with weekly calls. I am currently on hold, waiting for someone to remove my phone number. Once again, they verbally confirmed that my number has been removed, but when I request a confirmation file number, or an email, they hang up and disconnect the call. They are very unprofessional, attempt to place duress and harass me on a debt which is not mine. It is due to their multiple times that they said my number has been removed, and they call again, that I post this complaint. New York Attorney General should investigate them.”

Cases We’ve Handled against Admin Recovery


Threats and harassment from collection agencies can be pretty intimidating. However, we can stop the harassment and get you money damages under the law, and the collection agency will pay your attorneys’ fees and costs. Here are some of the cases we’ve handled against Admin Recovery:

  1. Jeremy M. v. Admin Recovery – In July 2014, Jeremy and Sonya of Nassau County, Florida, pursued a claim with Agruss Law Firm against Admin Recovery for violations of the Florida Consumer Collection Practices Act (FCCPA). Admin Recovery continued to harass the plaintiffs to collect debt even after the plaintiffs had filed for bankruptcy and were provided an “automatic stay,” which generally prohibits debt-collectors from contacting debtors until the bankruptcy is complete. We helped stop the harassment and we resolved the case to our client’s satisfaction.
  2. Deja P. v. Admin Recovery – In December 2014, Deja of Ingham County, Michigan, pursued a claim against Admin Recovery for violations of the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and Michigan Occupational Code.  Our client alleged Admin Recovery’s failure to identify itself as a debt-collector in calls to the plaintiff’s personal cell phone, using an automatic dialing system to call the plaintiff’s personal cell phone, and using “harassing, oppressive, or abusive” methods to attempt to collect debt. The case resolved a handful of months later to our client’s satisfaction.
  3. Yvonne S. v. Admin Recovery – In May 2015, Yvonne of Steams County, Minnesota, pursued a claim against Admin Recovery for violations of the Fair Debt Collection Practices Act (FDCPA). Complaints included Admin’s failure to identify itself as a debt-collector in calls to the plaintiff, including the plaintiff’s cell phone and work phone; falsely representing the character and legal status of a debt; using “false representations or deceptive means” to collect or attempt to collect debt; and threatening to take actions that could not legally be taken or weren’t intended to be taken. The case was resolved a few months later.

What Our Clients Say about Us

Agruss Law Firm has over 900 outstanding client reviews through Yotpo, an A+ BBB rating, and over 125 five-star reviews on Google. Here’s what some of our clients have to say about us:

“Michael Agruss handled two settlements for me with great results and he handled them quickly. He also settled my sister’s case quickly and now her debt is clear. I highly recommend Michael.”

“Agruss Law Firm was very helpful, they helped me solved my case regarding the unwanted calls. I would highly recommend them. Thank you very much Mike Agruss!”

“Agruss Law Firm was very helpful to me and my veteran father! We were harassed daily and even called names for a loan that was worthless! Agruss stepped in and not only did they stop harassing, they stopped calling all together!! Even settled it so I was paid back for the problems they caused!”

Can Admin Recovery Sue Me?

Although anyone can sue anyone for any reason, we have not seen Admin Recovery sue consumers, and it’s likely that the agency does not sue because they don’t always own the debt they are attempting to collect, and would also need to hire a lawyer, or use in-house counsel, to file a lawsuit. It’s also likely that the agency collects debt throughout the country, and it would be quite difficult to have lawyers, or a law firm, licensed in every state. However, there are collection agencies that do sue consumers; for example, Midland Credit Management is one of the largest junk-debt buyers, and it also collects and sues on debt. Still, it is less likely for a debt collector to sue you than for an original creditor to hire a lawyer or collection firm to sue you. If Admin Recovery has threatened to sue you, contact Agruss Law Firm as soon as possible.

Can Admin Recovery Garnish my Wages?

No, unless they have a judgment. If Admin Recovery has not sued you, then that agency cannot get a judgment. Barring limited situations (usually involving debts owed to the government for student loans, taxes, etc.), a company must have a judgment in order to garnish someone’s wages. In short, we have not seen Admin Recovery file a lawsuit against a consumer, so the agency cannot garnish your wages, minus the exceptions listed above. If Admin Recovery has threatened to garnish your wages, contact our office right away.

Admin Recovery Settlement

If you want to settle a debt with Admin Recovery, ask yourself these questions first:

  1. Do I really owe this debt?
  2. Is this debt within the statute of limitations?
  3. Is this debt on my credit report?
  4. If I pay this debt, will Admin Recovery remove it from my credit report?
  5. If I pay this debt, will the original creditor remove it from my credit report?
  6. If I pay this debt, will I receive confirmation in writing from Admin Recovery for the payment and settlement terms?

These are not the only things to consider when dealing with debt collectors.  We are here to help you answer the questions above, and much more. Whether it’s harassment, settlement, pay-for-delete, or any other legal issue with Admin Recovery, the folks at Agruss Law Firm are here to help you.

Share your Complaints against Admin Recovery Below

We encourage you to post your complaints about Admin Recovery. Sharing your complaints against this agency can help other consumers understand what to do when Admin Recovery starts calling. Sharing your experience may help someone else!


If you are being harassed by Admin Recovery over a debt, you may be entitled to money damages – up to $1,000 for harassment, and $500 - $1,500 for illegal robocalls. Under state and federal laws, we will help you based on a fee-shift provision and/or contingency fee, which means the debt-collector pays your attorneys’ fees and costs. You won’t owe us a dime for our services. We’ve settled thousands of debt collection harassment cases, and we’re prepared to help you, too. Contact Agruss Law Firm at 888-572-0176 to stop the harassment once and for all.

See all of the phone numbers that Admin Recovery, LLC may be calling from.

How It Works

You have rights

Robo-callers and debt collectors may be violating the law

We stop the calls

We make sure this number never harasses you again

You get money

Up to $1,000 for harassment, and $500-$1,500 for illegal robocalls

You don't pay a dime

The other side pays our fees and costs.

We serve our customers nationwide

Hear from our clients

We are listening.

Submitted Complaints

yes, I am being harassed by Admin Recovery. I get several calls a day, and today they have called my family home. I have been threatened by jail time and being sued!

Hi Diedra, you came to the right place to stop the harassment. We help consumers with debt collection harassment, robocalls, and credit report problems. It sounds like Admin Recovery violated the federal law and calling third parties, calling you at work after you said stop, and threatening legal action. Let's discuss your situation further on the phone. I'll call you. If I don't get in touch with you, please call me at 888-572-0176 or e-mail me at [email protected] Thanks, Mike.

Hi Sarah, I understand why you are livid, and I completely agree with you that Admin Recovery should not have called your father. Collectors may contact third parties for location information. However, here, Admin Recovery already knew how to get in touch with you. Plus, you had been making payments and communicating with them. Admin Recovery likely violated the federal law that's protects consumers like yourself from this very situation. I'll call you to discuss your rights and options on the phone. Thanks, Mike [email protected]

Hi Danielle, yes, you do have recourse. You are protected under the Fair Debt Collection Practices Act ("FDCPA"). The FDCPA is a list of what collectors can and cannot do. Once thing a collection agency cannot do it collect a debt that you do not owe. If you settled the debt with Admin Recovery, another collection agency should not be trying to collect on it. Have you checked your credit report to see if this debt still reflects as being owed? You can get a free copy at I can also help you pull your credit report. I will help you figure this out. If Admin Recovery violated the FDCPA, you can get up to $1000 in damages, and Admin Recovery has to pay my fees and costs. We'll go over all of your options on the phone. Thanks, Mike [email protected]

I was contacted by Admin Recovery back in June 2015 about a loan that I took out with Western Sky in the amount of $5,000.00. I made several payments to Western Sky in the amount of 379.00 for almost a year. I unfortunately couldn't afford the payments any longer due to my husband loosing his job. The account was turned over to Admin Recovery, LLC. in Williamsville NY. I spoke to Elizabeth Mongielo in which we worked out a payment arrangement over a years time (3 payments @ $100, 3 payments @ $150, and 6 payments @ $250 all totaling $2,250.00. I was told this agreement would be enough to satisfy debt. All payments were completed. Now I'm receiving calls from Diaz & Associates (714) 263-7166. Stating that it was not satisfied, that I owe the remaining balance of $2,817.53. When I contact Admin Recovery they state that it is still open and I owe the money. I broke down and cried, I though this was behind me, I fulfilled my obligation and probably have paid this loan 2X the original loan amount between the payments made directly to them & Admin Recovery. Do I have any recourse? They didn't follow through with their agreement. What can I do?

I recently had a debt placed with Admin Recovery and made payment arrangements in June of this year. I've been paying $81+ every two weeks since then. The most recent payment did not go through due to an oversight on my part. I contacted my representative this past Friday, August 19, 2016 and left her a voicemail stating that I am aware the payment did not post and that I intended to pay it with a different card. I confirmed my phone number (which had not changed) and asked for a call back on Monday. I was not around to receive the incoming calls on Monday or Tuesday. Today, Wednesday, August 24, I received a call from my father who lives in another state. He received a call from Admin Recovery asking them to have me call them. I am livid that my parents were called. They have nothing to do with my financial dealings and have not in over 20 years. I have a husband, 2 children, a mortgage, and a full time job. I don't believe this representative had any legal right to contact them on the phone. She claims it was for "location information" but just three business days before I had contacted her with that very information and the assurance that I would be making the missed payment. She received that message, but she says that if 24 hours go by and they don't hear from me, they have the right to contact whoever they want regarding my location. This seems like harassment to me. Do I have any legal rights here?

Admin Recovery continues to call me from every conceivable number - spoofed numbers - on my cell, at work, on my relatives' phones, even my mother's cell phone (NO idea how they got that). I do not list my parents as references for anything. "Adam" and others were advised repeatedly they were not permitted to call my place of employment and continued to do so on a regular basis - he / they only stopped calling my place of employment once I informed him that I was logging the date / time of every call and my continued advisement and that I was aware of my right to pursue $1,000 for every such violation of FDCPA. Yet, he continues to pursue other avenues. It's been 6+ months and I haven't been "served" yet - anyone who knows the actual law / procedure knows no legitimate collection suit involves multiple / repeated warning calls prior to suit. You just get sued. I want to stop these people if nothing else because they are annoying.