Kathy K. v. Comenity Bank

In or around December 2016, Comenity Bank began placing collection calls to Plaintiff on her cellular telephone number. Comenity called Plaintiff from the following telephone numbers, 720-456-3695, 913-312-5191 and 614-754-4136. These are Defendant’s telephone numbers. Defendant is attempting to collect on a debt originating from a Woman Within credit card. On or around December 29, 2016, Defendant placed a collection call to Plaintiff’s cellular telephone and spoke with Plaintiff. During this aforementioned conversation, Plaintiff requested that Comenity Bank stop calling her cellular telephone number. Despite Plaintiff’s request, Defendant continued to place collection calls to Plaintiff’s cellular telephone. We alleged that Defendant violated the Telephone Consumer Protection Act by placing non-emergency telephone calls to Plaintiff’s cellular telephone using an automatic telephone dialing system and/or pre-recorded or artificial voice without consent in violation of 47 U.S.C. § 227 (b)(1)(A)(iii). We stopped the calls and resolved our client's claim. Related Articles

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Submitted Complaints

Comenity Bank calls mine and my husband’s cell phones constantly. They never leave a message and will just sit on the line when we answer. Immediately after hanging up the phone rings again and again no one is there. One of the MULTIPLE numbers they call from is ‭+1 877) 843-7934‬. I have a list of the other numbers they call from, and often times it’s an ‘unknown’ number, which I rarely answer, but again when I do they don’t say anything, they just sit there and then hang up. They call 7 days a week, anytime from 7 am-10 pm. I’ve had to put my phone on do not disturb just to get some quiet time to sleep. It’s very disturbing and annoying. I’m in Minnesota, and not sure what the laws are, but this is above and beyond what I would consider to be ‘normal’ for any credit card company to call!

Hi. I am having issues with commenity bank calling my mother. I have asked them three times to take her number off my account, they harris me all day long. Please help